Shipping policy

Last Updated: September 11, 2026

At Serefy, we are committed to providing a simple and reliable shopping experience for our customers.

Free Shipping

We currently offer FREE SHIPPING on eligible orders within the United States.

There are no additional standard shipping charges at checkout for eligible U.S. orders.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. public holidays.

During periods of high order volume, promotions, holidays, or circumstances outside our control, processing may take longer than usual.

Delivery Time

For orders shipped within the United States, the estimated shipping transit time is approximately:

5–7 business days

Please note that the estimated delivery time begins after your order has been processed and shipped.

Therefore, the typical total timeframe from order placement to delivery may be approximately 6–10 business days.

Delivery times are estimates and are not guaranteed.

Tracking Information

Once your order has been shipped, we may provide a tracking number to the email address provided during checkout.

Tracking information may take some time to become active after the carrier receives and scans the package.

Shipping Delays

Serefy is not responsible for delays caused by circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Carrier delays
Holidays
Incorrect or incomplete shipping addresses
Customs or governmental delays
Transportation disruptions
Other events outside our control

If your order is delayed, please contact us at support@serefy.store and we will do our best to assist you.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you provide an incorrect address and the order has already been shipped, Serefy may not be able to change or redirect the package.

Please contact us as soon as possible if you notice an error in your shipping address.

Lost or Stolen Packages

Once an order has been delivered to the shipping address provided by the customer, Serefy is not responsible for packages that are lost or stolen after confirmed delivery.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the shipping carrier.

International Orders

Unless specifically stated otherwise on the product page or checkout, our standard free-shipping offer is intended for eligible orders shipped within the United States.

For international orders, additional shipping charges, customs duties, taxes, or import fees may apply.

Customers are responsible for any customs duties, import taxes, or other charges imposed by their destination country where applicable.