Privacy policy

Last Updated: September 11, 2026

Serefy respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains how Serefy may collect, use, disclose, and protect information when you visit or make a purchase through our online store.

Information We Collect

When you visit or use our website, we may collect information such as:

Name
Billing address
Shipping address
Email address
Phone number
Order information
Payment-related information
Device and browser information
IP address
Website usage information
Information you voluntarily provide when contacting us

Payment information may be processed by third-party payment providers. Serefy generally does not directly store complete payment card numbers.

How We Use Your Information

We may use personal information to:

Process and fulfill orders
Deliver products
Provide customer support
Communicate with you about your order
Process returns, refunds, and exchanges
Prevent fraud and unauthorized transactions
Improve our website and services
Personalize your shopping experience
Send marketing communications where permitted and where you have provided the necessary consent
Comply with applicable laws and legal obligations

Order Fulfillment and Third-Party Service Providers

To fulfill orders, we may share necessary customer information with service providers, suppliers, fulfillment partners, shipping carriers, payment processors, and other vendors who help us operate our business.

For example, information such as your name, shipping address, and order details may be shared with a third-party fulfillment or shipping provider when necessary to deliver your order.

We only intend to share information reasonably necessary for the relevant business purpose.

Payment Information

Payments may be processed through third-party payment providers such as Shopify Payments, PayPal, credit card processors, or other available payment services.

Your payment information may be handled according to the privacy policies of those payment providers.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

Operate the website
Remember preferences
Understand website traffic
Improve website performance
Measure advertising effectiveness
Provide relevant marketing where permitted

You may be able to control certain cookies through your browser settings or available privacy tools.

Marketing Communications

If you subscribe to marketing communications, we may send you promotional emails about products, offers, or updates.

You may unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order or provide requested services.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable law.

These rights may include the ability to request access to, correction of, deletion of, or information about the personal data we hold about you, subject to applicable legal exceptions.

To make a privacy-related request, contact:

support@serefy.store

We may need to verify your request before processing it.

California Privacy Rights

Because Serefy lists a California business address, California privacy laws may apply depending on the nature and scope of our business and applicable legal thresholds.

California residents may have certain rights under applicable California privacy laws, subject to legal limitations and exceptions.

For privacy requests, contact:

support@serefy.store