Refund policy
Last Updated: September 11, 2026
At Serefy, customer satisfaction is important to us.
If you are not satisfied with your purchase, please contact us before returning any product so we can help determine the best solution.
Return Window
We accept eligible return requests made within 30 days of delivery.
To be eligible for a return, the item generally must be:
- Unused
- In its original condition
- In its original packaging where applicable
- Free from damage caused by the customer
Certain products may be excluded from returns where permitted by applicable law.
How to Request a Return
To request a return, contact us at:
Please include:
- Your order number
- Customer name
- Email address used for the order
- Reason for the return
- Photos or other evidence when requested
Do not send a product back to the business address listed above unless Serefy specifically instructs you to do so.
We will provide return instructions when your return request is approved.
Return Shipping
Unless the product is defective, damaged, incorrect, or otherwise covered by an applicable consumer protection requirement, the customer may be responsible for return shipping costs.
If the product arrives damaged, defective, or incorrect, please contact us as soon as possible with photos of the product and packaging.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact us at support@serefy.store as soon as possible.
We may request photographs or other information to help us investigate the issue.
Depending on the circumstances, we may offer:
- A replacement
- A refund
- Another appropriate resolution
Refunds
Once an approved return has been received and inspected, we will determine whether the refund is approved.
If approved, the refund will generally be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
Late or Missing Refunds
If you have been notified that a refund was issued but you have not received it, first check your bank or payment provider.
If you still cannot locate the refund, contact us at:
Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing the order.
We will attempt to cancel the order before it enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible.
Final Sale / Non-Returnable Products
Certain products may be designated as final sale or non-returnable.
Any applicable restrictions will be disclosed on the relevant product page or before purchase.
Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable law.
Contact
Serefy
1405 Gold Rush Ct
Bakersfield, CA 93309
United States
Email: support@serefy.store
Phone: +1 661-397-9200